We deliver across Egypt within 2–5 working days, excluding weekends and official public holidays.
Shipping fees are automatically calculated at checkout based on the delivery location and will appear in the final order total before order confirmation.
Customers are allowed to open and inspect their package before confirming receipt to ensure satisfaction with the order.
If the customer decides not to receive the order after opening and checking the package, the shipping fees calculated during checkout must be paid directly to the shipping representative.
All exchange and refund requests are managed directly through our Customer Service Team.
Shipping fees for exchange or refund requests are calculated by the courier company based on the customer’s location and the courier company’s applicable policies and rates.
Exchanges are allowed within 7 days of receiving the order and are permitted one time only.
To be eligible for an exchange, items must:
Have all original tags attached
Be in their original packaging and condition
Be unused, unworn, and undamaged
Exchange requests are subject to shipping or pick-up fees determined by the courier company according to the customer’s location and applicable courier policies.
Refunds are only accepted in cases where an item is received defective or damaged.
To request an exchange or refund, please send us:
Your order number
A photo of the received item clearly showing the issue or requested exchange
CRUNK is not liable for:
Damage caused by misuse or excessive use
Damage resulting from failure to follow washing and care instructions
